These Terms and Conditions set out the basis on which Rubbish Removal Twickenham provides waste and rubbish collection services to residential and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions, which form a contract between you and us.
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or purchases services from us, including anyone acting as an agent or representative.
Services means any rubbish removal, waste collection, house clearance, office clearance, garden waste collection, bulky waste removal or related services provided by us.
Waste means any items, materials, rubbish, junk, furniture, appliances or other goods that the Customer asks us to remove and which we lawfully can collect and dispose of or recycle.
Contract means the agreement between the Customer and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
We, us, our means Rubbish Removal Twickenham as the service provider.
We provide rubbish and waste removal services, including but not limited to household rubbish collection, commercial waste clearance, garden waste removal, and one-off or scheduled clearances. The specific Services to be supplied will be stated in the quotation or booking confirmation.
We operate within an agreed service area that includes Twickenham and surrounding locations. Availability on particular dates and times is subject to our schedule and resources. We reserve the right to refuse any job that we reasonably believe falls outside our operational capacity, legal obligations or safety standards.
3.1 Bookings may be made by telephone, email or through any booking method that we make available from time to time. The Customer must provide accurate information regarding the type and quantity of Waste, the property access, parking arrangements and any other relevant details.
3.2 Any quotation we provide is based on the information supplied by the Customer. If on arrival we find that the nature or volume of the Waste differs substantially from that described, we may revise the quotation, adjust the price, or refuse all or part of the job.
3.3 A booking is only considered confirmed when we have accepted it and provided a confirmation by email, text message or other written form. We reserve the right to decline bookings at our discretion.
3.4 The Customer must ensure that a responsible person is present at the property at the agreed date and time to grant access, confirm the Waste to be collected and authorise any changes to the Service.
4.1 The Customer is responsible for ensuring safe, reasonable and lawful access to the property or site where the Waste is located. This includes the provision of any necessary keys, security codes, permissions or access instructions.
4.2 The Customer must ensure adequate and legal parking is available for our vehicles for the duration of the Service. Any parking charges, permits or fines incurred due to inaccurate information or failure to provide suitable parking may be charged to the Customer.
4.3 We may refuse to carry out the Service if our staff reasonably consider that access is unsafe, the working area is hazardous, or the conditions on site present an unacceptable risk to health, safety or property. In such cases, a call-out or cancellation charge may be applied.
5.1 We will only remove Waste that we are legally permitted to transport and dispose of in accordance with applicable waste regulations. We do not collect certain types of hazardous or specialist waste, including but not limited to asbestos, clinical or medical waste, certain chemicals, gas bottles, and materials requiring specialist licenses.
5.2 The Customer must inform us in advance of any items that may be hazardous, sharp, heavy or difficult to handle. If we discover prohibited or dangerous materials in the Waste, we may refuse to remove those items and may charge for any additional handling, time or protective equipment required.
5.3 We reserve the right to open and inspect any items to confirm their contents and ensure compliance with waste legislation. Any items that cannot legally be carried in our vehicles will remain the responsibility of the Customer.
6.1 Prices are generally based on the volume of Waste, the weight where relevant, the type of Waste and the time required to complete the job. Our pricing structure will be explained at the time of booking or in our quotation.
6.2 Any quotation provided is an estimate based on the information supplied by the Customer. If the actual Waste or conditions result in additional time, labour or disposal costs, we may revise the price. We will notify the Customer of any change before proceeding further where reasonably possible.
6.3 Unless stated otherwise, all prices quoted are inclusive of standard disposal charges and any applicable taxes. Additional fees may apply for difficult access, long carrying distances, extra labour, dismantling or special disposal routes.
7.1 Payment is due on completion of the Service unless agreed otherwise in writing prior to the Service. We may require a deposit or pre-authorisation to secure a booking, especially for larger clearances or commercial work.
7.2 We accept payment by cash, card or other methods that we may make available. Where invoicing is agreed, payment must be made within the period stated on the invoice. If no period is stated, payment is due within 7 days of the invoice date.
7.3 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering the debt. We may also suspend or cancel further Services until all outstanding sums are settled.
7.4 The Customer is responsible for all charges associated with the Service, including any additional costs arising from inaccurate information, delays caused by the Customer, or the presence of items that require specialist handling.
8.1 The Customer may cancel or reschedule a booking by giving us notice as early as reasonably possible. Specific notice requirements and any applicable cancellation charges may be set out in the booking confirmation or quotation.
8.2 If the Customer cancels with short notice, fails to provide access at the agreed time, or is not present to authorise the work, we reserve the right to charge a call-out or cancellation fee to cover our costs.
8.3 If we are unable to carry out the Service on the agreed date due to circumstances beyond our reasonable control, including traffic disruption, extreme weather, vehicle breakdowns or staff illness, we will aim to notify the Customer and rearrange the Service as soon as reasonably possible. We are not liable for any loss arising from such delays, provided we act with reasonable care.
8.4 If we are kept waiting on site for reasons beyond our control, such as lack of access, delays in the Customer’s preparation, or unresolved parking issues, we may charge additional waiting time at our standard rate.
9.1 The Customer is responsible for ensuring that all items intended for removal are clearly identified and separated where appropriate. We are not liable for removing items in error where they have been left among Waste or presented for collection without clear instruction.
9.2 The Customer must ensure that the Waste does not contain valuables, documents, personal data, or items of sentimental importance. Once items have been loaded into our vehicle they are deemed Waste and cannot generally be retrieved.
9.3 The Customer agrees to provide a safe working environment and to take reasonable steps to protect floors, walls and fixtures if necessary. We will take reasonable care while carrying out the Service but cannot accept responsibility for minor scuffs or marks that can occur in the normal course of moving bulky items.
10.1 We will provide the Services with reasonable care and skill and in accordance with applicable laws and waste regulations. We will use licensed disposal and recycling facilities and aim to minimise landfill usage where practicable.
10.2 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
10.3 Subject to the above, we will not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of business or loss of opportunity, arising out of or in connection with the Services or the Contract.
10.4 Our total liability for any claim arising out of a single event or series of connected events shall not exceed the total amount paid or payable by the Customer for the relevant Service, except where otherwise required by law.
10.5 We are not responsible for pre-existing damage to property or items, damage caused by inherent defects or weaknesses in items being moved, or damage resulting from instructions given by the Customer against our advice where such advice is reasonable.
11.1 We operate in accordance with relevant UK waste management and environmental legislation. Where required, we will complete a waste transfer note or similar documentation, which may be provided in electronic or paper form.
11.2 By using our Services, the Customer warrants that they have the authority to transfer the Waste to us and that the Waste is not contaminated with prohibited or hazardous materials unless otherwise agreed in writing.
11.3 We will decide, at our discretion and subject to relevant regulations, how and where the Waste is processed, recycled or disposed of. We may separate recyclable materials, send items for reuse or donate them where appropriate.
12.1 We maintain insurance cover that we consider appropriate for our business, including public liability cover. Details of our insurance can be provided on request.
12.2 The Customer is responsible for arranging any additional insurance they deem necessary to cover items before or during removal, particularly high-value or fragile items.
13.1 If the Customer is dissatisfied with any aspect of the Service, they should notify us as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, rectify the issue.
13.2 We aim to handle complaints promptly and fairly. The Customer agrees to cooperate with any investigation and to provide photographs or other evidence where requested.
13.3 If a dispute cannot be resolved directly, either party may consider using an appropriate alternative dispute resolution service or, as a last resort, the UK courts, in accordance with the governing law clause below.
14.1 We collect and process personal data necessary to manage bookings, provide Services and administer our business. This may include contact details, service addresses, payment information and communications with the Customer.
14.2 We will handle personal data in accordance with applicable data protection laws and our internal privacy practices. We will not sell or share Customer data with third parties except where necessary to deliver the Services, comply with legal obligations or enforce our rights.
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular Contract.
15.2 Any changes that materially affect ongoing or long-term Services will be notified to affected Customers where reasonably practicable.
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 Invalid or unenforceable provisions will be replaced by valid provisions that most closely reflect the original intention and commercial purpose of these Terms and Conditions.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our rubbish removal and waste collection services.
By confirming a booking with Rubbish Removal Twickenham, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.
We make your rubbish removal job simple and convenient by taking full control over loading, offloading and disposing or recycling your waste items collected from your property. This can all be completed at a time suitable for you.
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Treat yourself to the highest standards by choosing our rubbish removal Twickenham company for your clearance needs. You will be gladly amazed with our immediate and professional assistance.
Tipper Van - Junk Removal and Rubbish Removal Prices in Twickenham, TW1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Junk Removal and Rubbish Removal Prices in Twickenham, TW1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
